Comments on: Ducati takes over from NF Importers in Australia & NZ

By: Michael

Michael — Sun, 24 Jul 2022 08:12:37 +0000

I don’t own a Ducati but bought a bike from Fraser’s Newcastle about 40 years ago and the comments confirm nothing has changed with Warren Fraser since then. Don’t know why Ducati didn’t give Fraser’s the flick long ago.

By: Jo

Jo — Sat, 04 Jun 2022 23:15:56 +0000

Nothing is changing, my 959 has the spontaneous cracked tft display at 8900 ks.

Ducat BS say brake fluud the cause. As new looking screen after ride, put it in shed then voila 5 cracks in display mext day!

Not in warranty but crap to not admit fault in manufacturing.

Same old story.

By: Jeff Ware

Jeff Ware — Mon, 16 May 2022 06:24:18 +0000

In reply to Stephen Vella. Hi Stephen, Sorry to hear about your experience. We understand in a way, although we have not parted with our hard earned, we have not been able to get Ducati press bikes to test since late 2020. We have only just been offered some models, so I'd say they are feeling the stock shortage badly, like most brands. It is certainly a tough time to buy a bike for all involved. Good luck I hope you get your V2S before Winter hits.

By: Stephen Vella

Stephen Vella — Tue, 10 May 2022 00:54:07 +0000

I ordered a Multistrada V2S in November 2021 with a nominal delivery of 15 April 2022. When that date passed I asked Corse Motorcycles for an updated delivery, which has been indicated as early June.
Problem is that, despite my confidence being very high in the people at Corse, I have a very low confidence level in the delivery being promised by Ducati Australia. I cannot understand why I cannot be told exactly what point my bike is in the delivery process.
My suspicion is that Corse are asking for the exact delivery situation but Ducati are not providing the answer. Am I being unreasonable to ask where my order is?

By: Jeff Ware

Jeff Ware — Thu, 07 Oct 2021 02:49:45 +0000

In reply to Graeme Dawson. Sorry to hear Graeme. I have a good mate that just bought one in Perth, he literally took it home the other day. I'll let you know if he has similar issues. Hope you can work it out. I understand your frustrations with contacting Ducati ANZ too!

By: Graeme Dawson

Graeme Dawson — Fri, 01 Oct 2021 04:29:46 +0000

I just purchased a 2021 streetfighter v4s from day 1 the bike has had major problems runs like a pig dog 3000rpm & below, Sunstate Motorcycles don’t seem to be able to fix the problem and Ducati Australia that’s a joke try and ring them nobody answer’s and nobody returns your call , you buy the bike and your left to work out any problems yourself very unhappy customer .

By: Jeff Ware

Jeff Ware — Sun, 27 Sep 2020 21:05:08 +0000

Glad it is all sorted. I think you will see a big change in Ducati service in the future. Having dealt with Frasers as press for the past 20-years, it has been mostly OK, however, the past few years we have had serious issues with them and it seems we are not alone and it goes from management right down the line to sales and workshop services, judging from feedback here. Ducati motorcycles, we all know how good they are, personally I will continue to test and have a passion for Ducati, but I won’t step foot in a Frasers dealership again now that I have a choice. Jeff.

By: Bj

Bj — Fri, 25 Sep 2020 11:28:56 +0000

Jeff,
apology , response addressed to Boris. not yourself.

Regards

By: BJ

BJ — Fri, 25 Sep 2020 11:24:22 +0000

Boris,
appreciate follow up….
all sorted. Bike on way.
Corro to Ducati Italy then through Ducati holdings OZ resolved circumstance.

Ducati OZ and Italy very prompt in assisting with Importer non passé.

Cheers

By: Jeff Ware

Jeff Ware — Wed, 16 Sep 2020 09:59:17 +0000

In reply to BJ. Hi BJ, we followed this up for you with Ducati ANZ and understand they arranged delivery of the bike. Let us know. Hope you enjoy the ride and the experience of ownership!